SMS Messaging | Dr. Chad Conner

What text messages may include

If you choose to receive text messages, you may receive:

Links to patient-reported outcome surveys
Reminders when an outcomes survey is due
Other messages directly related to completion of your orthopedic outcomes surveys

These text messages are not used for advertising or promotional marketing.

Text messaging is optional

Receiving text messages is optional. You may still participate in the orthopedic outcomes program and receive survey invitations by email if you choose not to receive text messages.

Your decision about text messaging does not affect your medical care.

Message frequency varies depending on your treatment and follow-up schedule. Message and data rates may apply.

Reply STOP at any time to stop receiving text messages.

Reply HELP for assistance.

Please review our Privacy Policy andSMS Terms & Conditions.

How patients enroll in text messaging

Patients are offered the text-messaging option in person during their orthopedic clinic visit.

Before consent is requested, clinic staff gives the patient a written SMS information sheet explaining:

That text messages may include links and reminders for Dr. Chad Conner's orthopedic outcomes surveys
That text messaging is optional and does not affect medical care or participation in the outcomes program
That message frequency varies
That message and data rates may apply
How to get help by replying HELP
How to stop text messages by replying STOP
Where to review the Privacy Policy and SMS Terms & Conditions

Patients are given an opportunity to review this information before making a decision.

After reviewing the information, a staff member asks the patient whether they agree to receive the described text messages. The patient provides explicit verbal consent by answering yes or no.

If the patient answers yes, clinic staff documents the patient's verbal consent in REDCap before any text messages are sent. The patient then receives a confirmation text and may receive survey links and reminders according to their orthopedic follow-up schedule.

If the patient answers no, the patient is not enrolled in SMS messaging and may continue to participate in the outcomes program and receive survey invitations by email.